Womens Rape and Sexual Abuse Centre (Cornwall) (WRSAC)

The Womens Rape and Sexual Abuse Centre (Cornwall) delivers a rape and sexual abuse helpline and support service offering helpline and outreach services to victims and survivors of rape, sexual assault, incest, childhood sexual abuse and sexual exploitation.

The helpline receives aprox 1,500 calls per annum. Volunteer Support Workers provide ongoing outreach and support, advocacy and counselling to women, girls and their families each year. We are also developing a hub and spoke model of delivery to hard to reach geographical areas and body work for survivors.

  • Gender: Women and girls in Cornwall & the Isles of Scilly
  • Age: Adults and 13 to 17 year olds
  • Location: Cornwall & the Isles of Scilly
  • Case type: Recent and non-recent

WRSAC operates on the basis that all users of its service have a right to expect a confidential service. Whilst recognising that the effective maintenance of confidentiality for all service users is a complex and delicate activity, the organisation is committed to providing a safe space for women and teenage girls to work on their experiences including abuse, sexual and domestic violence and it sees the provision of a confidential service as an integral part of this. This policy will be shared with all new services users at the initial meeting stage. Confidentiality refers to our duty not to reveal to any external organisation or individual outside WRSAC any information relating to another person, which has been given to us in trust. It is important to maintain confidentiality and to ensure that women using our organisation, and where appropriate members of other agencies and the general public, are aware that we have such a policy. All staff, volunteers and service users are aware through our safeguarding policies and practice of the exceptions to maintaining confidentiality. If sufficient details are held on a service user, it is rare to have a situation where it is necessary or ethical to break confidentiality. However, there may be exceptions when it is necessary to do so. These are as follows: • When a child or adult with care and support needs is at risk of harm through abuse or neglect (see Child Safeguarding Policy and Safeguarding Adults Policy) • When there is a serious risk of harm to the service user or others • When there is a court order or other legal requirements. The decision on whether to break confidentiality will be decided on a case by case basis and always in conjunction with the Chief Executive, or in their absence the designated Safeguarding Lead.

Female staff and volunteers

Service's Logo

Contact

01208 77099
maggie.parks@wrsac.org.uk

Womens Rape and Sexual Abuse Centre (Cornwall)
PO Box 39
Bodmin
Cornwall
PL31 1DZ

Opening Hours

Admin 9.00am-5.30pm
Helpline Mon-Fri 10.00am-1.00pm and Mon 7.00pm -10.00pm