SARSAS Helpline

www.sarsas.org.uk

We are a specialist support service for people of all genders in Bath and North East Somerset, Bristol, North Somerset, Somerset, or South Gloucestershire, who have experienced any form of sexual violence, at any point in their lives.

Our helpline, e-support and live chat services are open to people of all genders age 13+ who have experienced any sexual violence at any time in their lives.

About SARSAS helpline

Our helpline services provide support and information for people of all genders affected by rape or sexual abuse at any time in their lives. You can also find out about our other support services through our helpline.

Our helpline, e-support and live chat services are open to people of all genders age 13+ who have experienced any sexual violence at anytime. Trans and non-binary callers are welcome.

Our helpline, e-support and live chat services are not an emergency or crisis service. If you are in immediate danger, please phone 999 or visit your local A&E department.

Who do you support

Gender: Our helpline provides support for people of all genders across B&NES, Bristol, North Somerset, Somerset and South Gloucestershire
Age: aged 13+
Location: B&NES, Bristol, North Somerset, Somerset, South Gloucestershire
Case type: Recent and non-recent

Confidentiality Statement

You will never have to tell us anything you do not wish to. We will not share information with anyone outside SARSAS without your permission. If you wish us to speak to someone else (eg. another organisation to help you access other services) we will need your consent. Confidentiality may only be breached if:

someone is at immediate risk of serious harm
we believe children may be at risk of harm or neglect
we are subpoenaed by a court of law.

If we believe it is necessary to breach confidentiality, we will make every effort to involve you in the decision.

Will the police be told?

No. SARSAS is independent from the police. We know how important it is for people to feel safe to talk and know that they can be in control of who they tell and when. We will support anyone who wants to report to the police and anyone who chooses not to as well.

Female and/or male staff?

Your call will be answered by one of our specially trained women volunteers.

Who works at the service?

Volunteer helpline and support workers: Over 40 volunteers give their time to the people who use our helpline services. They all have to successfully complete 40 hours training, external supervision, in-house support and access to ongoing training throughout the year. All have relevant life and work experiences.

Our paid staff come with a range of backgrounds from counselling, research and psychology.

Contact

0808 801 0456

SARSAS
PO BOX 2942
Bristol
BS1 9EU

Opening Hours

Helpline: 0808 801 0456
Monday 11am - 2pm
Tuesday 6pm - 8pm
Wednesday 6pm - 8pm
Thursday 6pm - 8pm
Friday 11am - 2pm

Online chat:
Tuesday: 12noon – 2pm & 6pm – 8pm
Wednesday: 6pm – 8pm
Thursday: 12noon – 2pm & 6pm – 8pm

Confidential email support:
support@sarsas.org.uk